Effective Date: 10 September, 2024
At UrbanBook Innovations LTD, we prioritize the privacy and security of all users, listing owners, and sellers who engage with our platform. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with UrbanBook, governed by the laws of Zambia. By using our platform, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of personal data from our users, listing owners, and sellers:
- Personal Identification Information: Name, email address, phone number, and address.
- Listing and Transaction Information: Information regarding services, products, and properties listed, purchase history, and transaction details.
- Payment Information: Billing address and payment method (bank details, mobile payment data).
- User-Generated Content: Reviews, comments, and communication with UrbanBook or other users.
- Sensitive Information: Where necessary, we may collect sensitive information, such as government-issued identification for verification purposes (only with your consent).
- Usage Information: Interaction with the website or app, IP addresses, browser type, device identifiers, and activity logs.
2. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery: To facilitate the services you request, including connecting users with listing owners and sellers.
- Personalization: To improve your experience by tailoring content and offers to your interests and preferences.
- Communication: To provide updates, respond to inquiries, and notify you of important information about your account or transactions.
- Marketing and Promotions: To send promotional materials, discounts, and marketing messages (you can opt-out at any time).
- Analytics and Improvements: To analyze platform usage, improve features, and enhance security measures.
- Legal Compliance: To comply with applicable legal obligations and protect against fraud or misuse.
3. How We Share Your Information
We may share your personal data in the following situations:
- With Service Providers: We may share data with third-party service providers who assist in operating our platform (e.g., payment processors, cloud storage providers).
- With Partners and Advertisers: With your consent, we may share your data with trusted business partners to provide you with relevant offers.
- For Legal Reasons: We may disclose your information if required by law, regulation, or court order, or to protect UrbanBook’s legal rights.
4. International Data Transfers
Your personal data may be transferred to and processed in countries outside of Zambia, where data protection laws may differ. UrbanBook ensures that appropriate safeguards are in place to protect your data, such as standard contractual clauses or encryption.
5. Cookies and Tracking Technologies
UrbanBook uses cookies and similar technologies to enhance your browsing experience and provide customized content. These may include:
- Necessary Cookies: Essential for platform functionality.
- Analytics Cookies: Used to track site usage and improve performance.
- Advertising Cookies: To provide relevant advertisements based on your activity.
You can manage or block cookies through your browser settings, though some features of the platform may not function correctly without them.
6. How We Protect Your Information
UrbanBook uses industry-standard security measures, including encryption and multi-factor authentication, to safeguard your personal data. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated personal data.
- Objection: Object to certain data processing activities, such as marketing.
To exercise these rights, contact us at [email protected] or WhatsApp +260950840133.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, your data will be securely deleted.
9. Updates to This Policy
UrbanBook may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We will notify users of any significant changes via email or in-app notifications.
10. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact us:
Email: [email protected]
WhatsApp: +260950840133